Return and exchange policy
At HCDSHOP, we are committed to ensuring your complete satisfaction with our products. If, for any reason, you are not satisfied with your purchase, please carefully read our return and exchange policy below:
- You have the right to return a product within 30 days of its receipt.
- The product must be unused, in its original packaging, and in the same condition as when received.
- To initiate a return, please contact us at firstname.lastname@example.org for specific instructions.
- We do not accept direct exchanges. If you wish to exchange a product, please first proceed with a return in accordance with our policy and then place a new order for the desired item.
- Refunds will be issued within 7 business days of receiving and verifying the returned product.
- Refunds will be processed using the original payment method.
- Return fees are the responsibility of the customer, except in cases of defective products or errors on our part.
If you have any questions or concerns regarding our return and exchange policy, feel free to contact us at email@example.com.
Thank you for trusting HCDSHOP. We are here to provide you with a pleasant shopping experience.